With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Stay home: use online transactions or call 13 77 88
COVID-19 assistance

Text size

Introduction

Most businesses are required to keep a record of who has visited their premises.

If a visitor tests positive, NSW Health is then able to alert other visitors who may have been in contact with that person. Contact tracing is one of the most powerful tools to stop the spread of COVID-19 in our community.

When you have the Service NSW app on your phone and use it to check in, you just scan the QR code with the phone camera, and the app's check-in page automatically opens. The app can remember your details for an even faster check-in next time. You can also use it to check out of a venue, for more accurate contact tracing.

When you check in to a business using the Service NSW app, only the location of the business and time of visit is recorded. This information is stored for 28 days and only for the purpose of contact tracing, if necessary. It’s a secure way for your information to be stored so you can be contacted easily if required.

How to check in

  1. Ensure you have the latest operating system:

    • Android: Android 6 ("Marshmallow")
    • Apple: iOS 10.
  2. Scan the QR code with your phone camera – the app's check-in page will automatically open.
  3. Enter your contact details.
  4. Add dependants (if applicable).
  5. Select ‘Check in’.
  6. A confirmation will appear on your screen when you've successfully checked in.

If you do not have the ServiceNSW app, you can download it for free below.