With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Stay home: use online transactions or call 13 77 88
COVID-19 assistance

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The COVID-19 check-in card is a hard-copy (printed) card with a unique QR code that contains your registered contact details.

When you enter a COVID Safe business, a staff member scans your card and your visit to the premises is electronically recorded. If the business device is unable to read your QR code, the staff member will enter your details manually into the Service NSW business online webform.

This information, along with the details of the premises you are attending and the time and date of your visit, will comprise the record of your attendance at the venue. Service NSW will hold the record of your attendance for a period of 28 days from the date it was collected. The record of your attendance will only be disclosed to NSW Health for contact tracing purposes.  

The card provides an alternative check-in method for customers who don't have smart phones and/or those who are not comfortable using the Service NSW business online webform.

When you create your card you'll need to enter your name. Only use characters that are in the English alphabet. Special characters or diacritical marks cannot be recognised by the system, so your form will be rejected if they are used.

Once you've created your card you can have it posted to you, or you can download a printable version immediately.

If you select to have your card posted to you, please enter your full address such as:

  • Unit 12, 104 Grayson St, Courabyra NSW 2653

If you lose the card, or your contact details change, you simply create a new card.

Note: This check-in method is only available at businesses that have a QR compatible device. It is not mandatory for businesses to accept COVID-19 check-in cards.