Street Address:

2-24 Rawson Place
McKell Building
Sydney NSW 2000

13 77 88
TTY Phone:
1300 301 181

More information

The Department of Customer Service is a service provider, regulator and central agency of government.

The role of the Customer Service Department is to help:

  • establish the customer at the centre of all programs and initiatives across the NSW Government
  • deliver a more consistent and efficient digital experience with government
  • use data and behavioural insights to drive customer service improvements
  • engage more effectively with the people of NSW.

The Customer Service Department was established on 1 July 2019.