How it works
2-step authentication (also known as two-factor authentication or 2FA) is a way of making your MyServiceNSW Account more secure.
When you turn on 2-step authentication, we will use 2 steps to verify that it's really you accessing your account.
This means that each time you log in, you’ll be asked for:
- your password
- the SMS confirmation code that will be sent to your mobile number.
You can turn 2-step authentication on or off at any time.
What you need
- a MyServiceNSW Account
- an Australian mobile number.
Turn on 2-step authentication
- Log in to your MyServiceNSW Account.
- Go to 'Manage account'.
- Follow the prompts to turn on 2-step authentication.
Note: You’ll be prompted to add or update your mobile number. We will then send an SMS confirmation code to your mobile and ask you to enter the code.
Turn off 2-step authentication
- Log in to your MyServiceNSW Account.
- Go to 'Manage account'.
- Follow the prompts to turn off 2-step authentication.
Updating your mobile number
If you update your mobile number on any of your MyServiceNSW Account services and you’ve turned on 2-step authentication, we will update the mobile number on both the service and on 2-step authentication.
You should only have one mobile number on your account.