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At Service NSW, a positive customer experience is our highest priority. We draw on the best in service delivery from the public and private sector to provide leading customer experiences.

Our DNA, the building blocks of our culture, begins with our vision.


To be recognised as the distinctive leader in the provision of government services.


To simplify the way customers do business with government.

We put our customers at the heart of everything, and innovate to deliver:

  • optimal service
  • more choice, through a variety of easy to access channels
  • a positive, efficient and enjoyable experience.


Passion, teamwork, accountability.

We work together to transform our customers' experience, and our core values shape our DNA – they are who we are and what we stand for.

We welcome your feedback to help us improve what we do and how we do it.

The Government Information (Public Access) Act 2009 (NSW) (GIPA Act) requires government agencies to make a greater amount of information about their work available to the public, without the need for a formal request. 

Service NSW makes available, free of charge on its website, the following 'open access information':

Visit the Service NSW Information Guide to find out more about the information we make publicly available, and how you can access it.

The Service NSW Disability Inclusion Action Plan outlines a range of initiatives we aim to implement by 2017, and is endorsed by the Chief Executive Officer of Service NSW, and the Executive Steering Committee.

In addition to the Executive Steering Committee, Service NSW has established a Disability Inclusion Action Plan Committee which includes representatives from all levels across our network. The committee will be responsible for driving implementation of the activities outlined in the Service NSW Disability Inclusion Action Plan.

If you have any questions about the plan, please email

Download the Service NSW Disability Inclusion Action Plan 2015 to 2017 – PDF

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