Catherine leads Service NSW’s strategy, performance, risk, fraud prevention and privacy and information governance functions. Under Catherine’s leadership, these teams work together with our security, frontline, digital, projects and partnerships teams to mitigate risk, build strong controls into our customer experiences and continually uplift our governance functions to ensure they support the increasingly diverse and complex products and services being delivered by Service NSW.
Catherine also leads Service NSW’s Middle Office teams delivering specialised partner agency services, dealer and fleet services, photocard operations and grants administration services in a network of locations across metropolitan and regional NSW.
Catherine brings a broad background to Service NSW, including experience in the public sector at State and Commonwealth levels together with experience working for and consulting to some of Australia’s largest companies and not-for-profit organisations.
Prior to joining Service NSW, Catherine was the Department of Customer Service’s Executive Director of Governance, Risk and Performance, a business unit she built from its formation. Previously, Catherine was Executive Director of Corporate Affairs at the Department of Finance, Services and Innovation.
Catherine is a graduate of the Australian Institute of Company Directors.