Apply for Dine & Discover NSW Vouchers

Introduction

The NSW Government launched Dine & Discover NSW to encourage the community to get out and about and support dining, arts and recreation businesses.

NSW residents aged 18 and over can apply for 6 x $25 vouchers, worth $150 in total.

3 x $25 Dine NSW Vouchers to be used for dining in at restaurants, cafés, bars, wineries, pubs and clubs or for takeaway meals.
3 x $25 Discover NSW Vouchers to be used for entertainment and recreation, including cultural institutions, live music, and arts venues.

The vouchers can be used :

7 days a week, including public holidays
at participating NSW businesses that are registered as COVID Safe
until 30 June 2022.

Additional vouchers

From 26 November 2021 Dine & Discover NSW increased from 4 to 6 vouchers.

If you have already received your first 4 vouchers, you do not need to reapply for the new vouchers.

If you received the original vouchers in the Service NSW app, the additional 2 vouchers will appear in the 'Vouchers' section by 3 December 2021.
If you received the original vouchers by email, we'll send the additional 2 vouchers in an email by 7 December 2021.
If you received the original vouchers in paper format, please call 13 77 88 from 3 December 2021. You'll need to let us know how you'd like to receive the 2 new vouchers:
- by email or SMS
- by collecting them from a service centre of your choice.

New customers applying after 26 November will receive 6 vouchers.

You can apply for the vouchers anytime up until June 2022.

Eligibility

To be eligible for the vouchers, you must be:

aged 18 years or over
a NSW resident.

Voucher eligibility

Each voucher can only be used:
- once (if the bill is less than $25, the remaining balance is given up and cannot be used)
- with participating businesses
- on or before the expiry date.

Vouchers cannot be:
- redeemed for cash
- used for:
  - alcohol
  - tobacco
  - gambling
  - online orders (Dine NSW Vouchers only).

What you need

a MyServiceNSW Account
2 proof of identity documents such as your NSW driver licence, Medicare card, Australian passport. If you'd like to use a NSW Photo Card as a proof of identity document, you'll need to call 13 77 88 to arrange to collect your vouchers from a Service NSW Centre.
Note: The names on your documents must match.
a mobile device (iOS or Android) to download the latest version of the Service NSW app and use the vouchers.

How to apply

Select the ‘Apply online’ button.
Log in, or create your MyServiceNSW Account.
Follow the prompts to apply for the vouchers.

If successful, you'll:

find the vouchers under the ‘Vouchers’ section of the Service NSW App within an hour.
receive an email from Service NSW with the vouchers available to download and print.

If you do not have a MyServiceNSW Account or you're unable to apply online, call 13 77 88. We can send the vouchers to you by email or SMS, or from 3 December 2021, we can send the vouchers to a service centre for you to collect. You'll need to:

take proof of identity to the service centre
collect them within 3 working days.

How to use the vouchers

Choose a participating business where you'll use the voucher.
Log in to the Service NSW App on your mobile device.
Select ‘Vouchers’.
Select the valid voucher you wish to use.
Present the voucher QR code for the business to scan at payment.
Your device will show the voucher as being used.

If you do not have a mobile device, you can provide the business with a printed voucher or voucher code instead.

Both printed and digital options can be scanned by participating businesses.

Voucher guides

(bright music plays)

Speaker: We've made using your Dine & Discover NSW vouchers easy.

Description: ‘Dine & Discover NSW’ appears on the screen.

Speaker: The first step is to apply for your vouchers.

Description: ‘Step 1 Apply for your vouchers’ appears on the screen.

Speaker: Download or open the Service NSW app on your smartphone

Description: ‘Option 1 Using the Service NSW app’ appears on the screen.

Speaker: and create an account or log into your MyServiceNSW Account.

Description: A finger taps on the phone screen and the screen moves to show a phone with ‘Create Account’ and ‘Log in’ buttons.

Speaker: Click on Vouchers and follow the prompts.

Description: A finger taps on the ‘Vouchers’ button on the screen.

Speaker: Or go to service.nsw.gov.au.

Description: ‘Option 2 Using the Service NSW website’ appears on the screen. Screen moves to show ‘service.nsw.gov.au’ being typed.

Speaker: Search Dine & Discover and select Apply for a Dine & Discover NSW Voucher.

Description: Screen moves to show ‘Dine & Discover’ being typed into a search bar and a mouse selects the search icon. Screen moves to show ‘Apply for a Dine & Discover NSW Voucher’ being selected.

Speaker: Create an account or log into your MyServiceNSW Account and follow the prompts.

Description: Screen moves to page with ‘Create Account’ and ‘Log in’ button options. The ‘Log in’ option is selected.

Speaker: You'll receive a confirmation email if your application is successful.

Description: Screen moves to show an envelope image with ‘Confirmation’ wording.

Speaker: Now it's time to get your vouchers.

Description: ‘Step 2 Get your vouchers’ appears and screen moves to show ‘Using the Service NSW app or email’.

Speaker: Open the Service NSW app home screen and select the Vouchers icon.

Description: Phone image appears and a finger taps on Service NSW logo. Screen moves to show the ‘Vouchers’ icon being selected.

Speaker: If you don't have the Service NSW app, you'll find your vouchers in your confirmation email.

Description: Phone image appears, and a finger taps on the ‘Confirmation’ wording on the screen.

Speaker: To find participating businesses to use your vouchers,

Description: ‘Step 3 Find a participating business’ appears and screen moves to show ‘Option 1 Using the Service NSW app’.

Speaker: Open your Service NSW app and select Vouchers from the home screen.

Description: Phone image appears on screen and finger touches the Service NSW logo. The screen moves to show a Dine NSW voucher and a Discover NSW voucher.

Speaker: Click on one of your vouchers then select ‘Find a business’.

Description: A finger touches the Discover NSW Voucher and the screen moves to show ‘Find a Business’ search bar.

Description: ‘Option 2 Using the Service NSW website’ appears on screen.

Speaker: Or you can go to service.nsw.gov.au, search and select Dine & Discover.

Description: Screen shows ‘service.nsw.gov.au’ being typed. Screen moves to show ‘Dine & Discover’ being entered into a search bar and ‘Dine & Discover NSW’ search result being selected.

Speaker: Then click on ‘Find a participating business’.

Description: Screen shows ‘Find a participating business’ being selected.

Speaker: When you're ready to use your vouchers, open the Service NSW app and present your voucher QR code.

Description: ‘Step 4 Use your vouchers’ appears on screen. A phone image appears and a finger taps the screen to reveal a QR code.

Speaker: The business will scan your voucher when you're ready to pay.

Description: A second phone image appears and scans the QR code.

Speaker: If you received your vouchers via email, you can present them from your device or download and print them.

Description: An image of a phone is shown containing vouchers in email and a hand holding a printed voucher.

Description: ‘Please note’ appears on screen.

Speaker: Vouchers can only be used once up to the value of $25.

Description: ‘Single use only’ appears on screen next to a Dine & Discover voucher QR code.

Speaker: You can use your Dine & Discover NSW vouchers 7 days a week, including public holidays.

Description: Dine NSW Voucher and Discover NSW Voucher illustration with ‘7 days a week’ and ‘(including public holidays)’ appear on screen.

Speaker: Terms and conditions apply.

Description: Dine & Discover NSW logo appears on screen.

Speaker: For more information, visit service.nsw.gov.au or call 13 77 88.

Description: For more information, visit service.nsw.gov.au or call 13 77 88 appears on screen along with ‘We’re COVIDSafe’ logo and NSW Government logo.