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The Partnerships and Insights team is responsible for managing Service NSW’s partnerships with other government agencies, across all levels of government (local, state and federal) and non-government organisations. The core functions of Partnerships and Insights are to lead in the identification and scoping of business development opportunities for Service NSW, agreeing scopes of work (including pricing) and new services agreements, as well as overseeing delivery and improvements once new initiatives have gone live.

Additionally, Partnerships and Insights provide expert advice on related matters to influence strategy, decisions, initiatives, analytics and reporting, as well as to recommend opportunities for performance improvement

Previous roles

Mandy brings a wealth of leadership and public service experience from the NSW Department of Communities and Justice and its predecessor agencies. In the past 20 years, she’s spent most of her career helping to make large-scale changes that affected thousands of people for the better. Mandy has worked on improving services and supports for victims of crime as Commissioner of Victims Rights and later, as acting Chief Executive, helping the Aboriginal Housing Office improve services to Aboriginal communities.

Most recently, Mandy led South Western Sydney's operational delivery of child protection and social housing services. She led a review to support changes across the NSW Department of Communities and Justice, including to: 

  • reduce the over-representation of Aboriginal people in the justice, child protection and homelessness systems, and
  • deliver on some of the Government’s commitments under the new national Closing the Gap agreement.