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Mandy is currently the Executive Director, Partnerships, Projects and Insights at Service NSW.

In this role, she leads the Partnerships, Projects and Insights team, which is responsible for driving customer and government outcomes in partnership with agencies including government, NGOs and private sector organisations.

The team has oversight of end-to-end relationship management, including service improvements and optimisation, and project delivery and enterprise change. This includes delivery of government priorities and supporting other agencies in the delivery of key initiatives through Service NSW. The team also drives evidence-based service delivery through data and insights. It is also responsible for the enterprise planning and prioritisation function for Service NSW.

Previous roles

Mandy has a wealth of leadership and public service experience, including from the NSW Department of Communities and Justice and its predecessor agencies.

She’s spent most of her career helping to make large-scale changes that affected thousands of people for the better. Mandy has worked on improving services and supports for victims of crime as Commissioner of Victims’ Rights, and has worked in a range of roles in the past 20 years to improve services to child protection, disability and housing customers.