Business Bureau delivers for business in its first year

The Minns Labor Government’s Service NSW Business Bureau has helped small businesses get the support they need, responding to more than 265,000 requests for assistance in its first year.

In addition, business owners across the State have received a total of around 45,000 hours of free, tailored business advice on business-critical topics such as planning, marketing and cash flow.

The Business Bureau’s web pages have seen more than 2.2 million website visits since it launched in October 2023, with NSW businesses benefiting from access to personalised guidance, tailored advice and free digital tools.

The Business Bureau’s team of dedicated Business Concierges has made it easier for businesses to access government support, understand government requirements, apply for licences and permits, receive disaster and emergency assistance, as well as referrals to mental health support for them and their employees.

The Business Bureau’s rapid response team has provided on the ground support for businesses facing acute crisis. They assisted more than 140 business in the aftermath of the tragic Bondi incident, they were on the ground to assist businesses impacted by the M6 sinkholes and provided assistance to businesses in Northern NSW who had supply chains disrupted due to the fire ants infestation.

The Business Bureau’s digital tools, the Service NSW Business Bureau App and Service NSW Business Profile, make it even easier to access government support, manage transactions, and save and track industry licences in just a few taps. Since the launch of the Business Bureau, more than 165,000 businesses have used these digital solutions.

This includes a new seamless way for businesses to renew a business vehicle registration by logging into their Service NSW Business Profile or the Business Bureau Mobile App and simply selecting 'Renew your vehicle registration’. Already, more than 21,500 customers have accessed the registration renewal feature from the Business Profile.

For more information on Service NSW Business Bureau, call 13 77 88 or visit service.nsw.gov.au/business

Minister for Small Business Steve Kamper said:

“I am passionate about small business, having lived it my whole career, and these customer numbers tell an amazing story of the significant support delivered by the Service NSW Business Bureau in its first year.

“The Business Bureau is supporting small business owners no matter where they are on their business journey with free, tailored advice and digital tools which are helping to make being in business easier.

“Driven by the priorities of the recently launched NSW Charter for Small Business, we are focused on working with small businesses across the State to tackle unproductive red tape, break down barriers and build a stronger future.

“We know small businesses having been doing it tough, but now the Business Bureau is there for small businesses every step of the way."

Minister for Customer Service and Digital Government Jihad Dib said:

“Small business owners across the State wear many hats which is why we remain committed to making support and services more accessible and more flexible than ever.

“We have seen more than 165,000 businesses access the Service NSW Business Bureau app and their Service NSW Business Profile which shows the Business Bureau’s digital tools are making it easier for small business owners to access the advice, information and support they need on the go and at a time which suits them.”